Mwangi – Longest serving staff at Bookstop.

 List valuable lessons learned about customer service while working at Bookstop?
- Understanding customers: what they need and want.
- Product knowledge: serving customers with the information they are looking for.
- Being a good listener.
- Keeping up with times: being innovative (creating websites, delivery books etc.)

Describe a typical day at work and how you assist customers to choose what they want?
I regard a bookshop as a learning institution: I learn new things every day. There is no dull moment i.e., Different buying habits. Product knowledge and good listening skills helps me a lot recommending books for all customers.

What is your experience at Bookstop and insights of different age groups’ reading habits?
-All age groups (kids, teens, and grownups) are all well represented.
-However, kids and teens are our major consumers (they read more).