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Mwangi – Longest serving staff at Bookstop.

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  List valuable lessons learned about customer service while working at Bookstop? - Understanding customers: what they need and want. - Product knowledge: serving customers with the information they are looking for. - Being a good listener. - Keeping up with times: being innovative (creating websites, delivery books etc.) Describe a typical day at work and how you assist customers to choose what they want? I regard a bookshop as a learning institution: I learn new things every day. There is no dull moment i.e., Different buying habits. Product knowledge and good listening skills helps me a lot recommending books for all customers. What is your experience at Bookstop and insights of different age groups’ reading habits? -All age groups (kids, teens, and grownups) are all well represented. -However, kids and teens are our major consumers (they read more).
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Tête-à-tête with Ciku - Longest-serving Beauty Therapist at Aristocuts

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  Ciku has worked in the beauty industry for over 20 years. She explains that learning the trade of a beauty therapist really does give you a ‘skill for life’ that can be relied upon to make money. Ciku is the long-time Assistant Manager of @AristocutsBeautySalon, one of the most prestige and in-demand salons at @YayaCentreNairobi. If you need some beauty inspiration, Aristocuts Beauty Salon has a lust-worthy Instagram account which showcases their amazing work. Check out their account on IG: @aristocuts_beauty_ What does your day-to-day look like? As assistant manager of the salon and a beautician myself, my day is varied. I coordinate appointments and bookings, arrange the duty roster, make sure that our beauty therapists are on time and well-presented and that the entire salon is clean and sanitised first thing and then hourly after that. I manage cash-flow, payments, banking, do stock taking, place orders for new products, handle payments and remind customers to use their Yaya ...
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